Refund Policy

  • Treatments/services are not transferable to other individuals or clinics
  • We do not refund for change of mind, if you found it cheaper else where, decided you simply don’t like it or have no use for it.
  • We require at least 48 hours’ notice to be given for any appointment cancellation
  • Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our product is faulty it may either be replaced or refunded.We don’t refund for change of mind, and or unrealistic expectations not being met. Results will be discussed in your consultation and the best treatment option will be carefully discussed with you prior to any treatment taking place.
  • Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.
  • In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment. Expectations will not always be met due to several factors.
  • There is no refund on prepaid packages, in clinic treatments, products, services, memberships or vouchers, for reasons that include but not limited to, change of mind, loss of voucher and moving interstate.
  • I clearly understand that my payment is for the procedure(s) performed during the term of the agreement and not for any specific result. NO RESULT IS GUARANTEED. I understand that results will vary.
  • Additional treatments may be obtained at an additional price.
  • Any and all medical cosmetic injectable services which are administered are not refundable. Every client will utilise the Botox or Dysport, Anti wrinkle, Kybella or Fillers differently. The risk of ptosis, raised muscle, lower muscle, swelling, redness or vascular occlusion has been explained prior to treatment. Allergic reaction will be treated and any event of an allergic reaction or adverse reaction is a risk with every client Experiencing such a event will not constitute a refund of the completed treatment.
  • Client agrees to the injection treatment knowing the risk and has realistic expectations of the results and risk. Medications are administered as approved and ordered by the facility medical provider. Needles have a great risk of causing trauma and bruising along with swelling, redness and tenderness. These reactions are expected and normal with aesthetic injectables. Aesthetic medications are administered by a certified aesthetic injection provider and include on-label and off-label treatment areas based on the client’s desire ad need as ordered.